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Frequently Asked Questions

Answers to frequently asked questions about cannabinoids, our products, online orders, and our company!


How are these products legal?

Under the 2018 Federal Farm Bill, all hemp derived products that are less than 0.3% Delta 9 THC by total dry weight of the product are federally legal for sale. Our products all follow Farm Bill compliancy and undergo third party testing to ensure our consumers receive high quality and safely produced cannabis products!

Are products tested for safety?

Yes! All our products sold at One Love are third party tested to ensure they are produced in a sterile and safe environment. The Certificate of Analysis (COA) for each product is housed on our website for easy access at any time!

Will I fail a drug test from using hemp derived THC products ?

Yes, you can. Everybody processes THC differently, but we do highly recommend using Broad Spectrum CBD products if a drug test is a concern.

Do I need a medical card?

No, you don’t need a medical card! Kentucky and Indiana are hemp only states, although we carry a lot of products that out of state medical patients are very satisfied with! We carry many high potency hemp derived THC products, and although a medical card is not needed, we do require to see an ID before purchase.


What are cannabinoids?

Cannabinoids are a class of lipophilic molecules, found most commonly in cannabis, that feed our Endocannabinoid system by interacting with our cannabinoid receptors. Different cannabinoids interact differently with our Endocannabinoid system in aiding in restoration and maintaining internal balance.

What is Delta-9 THC?

Delta 9 is the THC molecule most of us think of when considering THC. It can be extracted from any cannabis plant.Delta 9 is more potent than Delta 8 or 10 with a balance of cerebral and physical relief. All our D9 products are Farm Bill complient and under 0.3% THC by weight.

Live Rosin & Live Resin

What is the difference between Live Rosin and Live Resin?

Live Rosin and Resin uses specifically fresh-frozen plants to preserve the quality of plant compounds and provide the most desirable product. The difference is in the extraction. Rosin is a solventless extraction of one or more cannabinoids using heat and pressure to extract a hot oil from the plants, whereas the extraction process of Live Resin uses solvents, such as ethanol or carbon dioxide (CO2).

What does One Love carry?

Today’s market uses primarily Live Rosin or Live Resin extracted terpenes to enhance their products that utilize cannabinoids extracted from another process besides Live Resin or Live Rosin.  The highest quality products of either extract all cannabinoids from fresh-frozen plants and are a more expensive, harder to find option.

Live Resin and Live Rosin products that we sell at One Love only extract terpenes using live resin, not the entire range of cannabinoids in their product. These products have a greater stain and flavor effect from these terpenes which elevate the overall effects of the product, while still inexpensive!

Ordering and Shipping

Do you offer free shipping?

We do offer free shipping to all of our online or in-house retail customers.

How long do orders take to process?

We process all orders within 1-3 business days. If there is a significant delay due to high volume orders or other complications, we will contact you directly via email, text, or phone. 

We offer USPS First Class Mail, or USPS Priority Mail, depending on the size of your order. Orders are usually delivered within 2-5 business days.

Please note that we are not responsible for the order’s delivery time once it has been shipped out from our facility.

What do I do if there was a problem with my order?

If your order has not yet been processed we will happily assist you in refunding and/or changing your order.

If your order has arrived and there is issue our shipping department can be reached via call or text at 502-526-2376!

If it is past our business hours we will get back to you as soon as is possible!

Do you accept returns?

Yes, we accept returns for up to 30 days from date of purchase. To see if you are eligible for a return we encourage you to refer to our Refund and Return Policy.

For further assistance you can reach our shipping department via call or text at 502-526-2376.

If it is past our business hours we will get back to you as soon as is possible!

What do I do if I need help with which products to order?

Finding the right product can feel like an experiment at first. We understand that it is sometimes confusing and overwhelming, especially because everyone’s body and concerns are different. If you are uncertain or would like to speak to someone about the product you are considering, feel free to call at 502-526-2376! We would love to assist you if we are able!


How much do I take?

Everyone is different, but we always recommend a low and slow approach.

For Hemp Derived THC gummies you should start with 1/4 and allow 2-3 hours to pass before taking anymore. Once you experiment a few times it becomes easier to figure out how many milligrams is right for you! 

CBD also depends on the individual, but we do recommend referring to our CBD Dosing Suggestions.

What do I do if I took too much?

If you ever find yourself too intoxicated, CBD is your friend! CBD quells the negative side effects associated with too much THC and brings the high down. CBD oil, flower and vape is particularly helpful because it is fast acting. We also recommend drinking lots of water. Remember you can’t overdose on THC! You may just be uncomfortable for a little while.